Managing Patient Conversation Birmingham

Aim

To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect.

Learning Outcomes

• Discuss patient experiences

• Why communication matters

• Recognise barriers to communication

• Identify key communication skills for:

- Listening & responding to patients concerns, needs & preferences

- Handling patients’ emotions sensitively & responding to difficult emotions

• Tailoring information based on individual needs

Intended Audience

All professional groups within health and social care

Method of delivery

Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates

Contact: Email petctacademy@christie.nhs.uk, call 0161 918 2445